需要帮助?
The Office of Information Technology (OIT) is here to help you with a wide range of technology needs. The most effective way to get help is creating a ticket in the 石油技术门户网站 for both students and employees across the state. 你可以 call 208-885-HELP assistance. If you are unable to get in touch with support staff, please leave a message. Alternatively, you can email support@adjunmobile.com with a description of your request. In both cases, a ticket will be created, and you will receive an email with the ticket number on it.
你可以 also find many answers to your questions in the 石油技术知识库. There you will find articles on a variety of topics that will walk you through solving problems with step-by-step instructions. Knowledge base articles are constantly being updated and articles are added as processes and technologies change.
If you have already requested service from OIT, you can check the status on your request by logging in to the OIT Technology portal, 然后点击"我的票”. You must be logged into the portal with your university account to see your tickets. 你可以 change the search selection to look for past tickets or refine your search based on your needs.
学生帮助
The 学生技术中心 (STC) is here to provide technical support to all University of Idaho students statewide. Common services include account management, 组合管理, 网络帮助, 学生电脑室, 打印支持及更多. Students can submit a ticket using the 石油技术门户网站, calling 208-885-HELP (4357) or emailing support@adjunmobile.com. If you are on Moscow campus, students can find help at the STC in the Teaching and Learning Center (TLC), Library First floor and Living Learning Communities (LLC) Info Desk. For hours and more information see 学生技术中心.
员工帮助
OIT offers technology support for U of I employees across the state through its Technology Solutions Partners (茶匙). 看到 Technology Solutions Partners directory for the location of TSPs across the state of Idaho.
你可以 提交票 for help to fix technology issues and assistance with the following:
- Accounts, Groups and 密码
- Hardware Support and Troubleshooting
- Software Support and Troubleshooting
- Purchase Hardware and Software Licensing
- 还有很多其他的
Engage TSPs for recommendations or assistance with your technology needs through the 石油技术门户网站, calling 208-885-HELP (4357) or via email to support@adjunmobile.com.
课堂技术帮助
Over 100 general university classrooms (GUCs) are supported and maintained by the 协作 & Classroom Technology 服务 (CCTS) team. CCTS also offers training on how to use classroom technologies, provides consultation on design and installation of departmental classroom and meeting spaces, and serves as the administrators of Zoom. 另外, CCTS creates the newsletter for instructors each semester with OIT updates and helpful hints on using classroom technologies and Zoom. For more information on using classroom technology including classroom equipment and Zoom go to Classroom Technology knowledge base section.
校友和退休人员帮助
校友 and Retirees can also submit a ticket through the 石油技术门户网站, calling 208-885-HELP (4357) or emailing support@adjunmobile.com. Help is provided is a best effort within the resources provided by the university.
New Administrative Software
If your unit is considering administrative software systems to assist with your business processes or improve service to your customers, OIT can evaluate the software for usability, security and integration with existing systems. Such requests will need to go through the IT 治理 & 优先级处理. Once you have leadership support for your idea, it can be 提交 for evaluation through the 石油技术门户网站. If in doubt about what to do, contact your TSP and ask for help.